Política de envío

Shipping Policy

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays).

Once your order has been processed, you will receive a confirmation email with tracking details.

Please note:

  • Orders placed after 5:00 PM (GMT) will be processed the next business day

  • During peak seasons or promotions, processing times may be slightly longer

Shipping Times & Delivery Estimates

We ship worldwide. Estimated delivery times are as follows:

  • United Kingdom: 5–10 business days

  • Europe: 7–12 business days

  • International: 10–20 business days

Delivery times are estimates and may vary due to factors outside our control such as customs delays, courier disruptions, or high demand periods.

Shipping Costs

Shipping fees are calculated at checkout based on your location and order size.

We may occasionally offer:

  • Free shipping promotions

  • Discounted rates on selected products or orders

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email.

You can track your order using the link provided. Please allow 2–5 days for tracking information to update after shipment.

Customs, Duties & Taxes

For international orders:

  • You may be required to pay customs duties or import taxes

  • These charges are determined by your country’s customs authority

  • We are not responsible for these additional fees

Delays & Delivery Issues

While we aim to deliver your order within the estimated timeframe, delays may occur due to:

  • High demand periods

  • Courier delays

  • Customs processing

If your order is significantly delayed, please contact us at our support email.

Lost, Stolen, or Damaged Packages

  • We are not responsible for lost or stolen packages marked as delivered

  • If your item arrives damaged, please contact us within 48 hours with photos of the product and packaging

  • We will work with the courier to resolve the issue

Incorrect Shipping Information

Please ensure your shipping details are correct at checkout.

We are not responsible for orders delivered to incorrect addresses provided by the customer.

Contact Us

If you have any questions about your order or shipping, please contact us at:

Email: petricoshop@outlook.com